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| Infrastructure Management Services |
Locuz offers comprehensive IT Infrastructure Management Services and is deep rooted to the SOI & SOM approach. Services Oriented Management is about sustaining the ever evolving IT Environment and keeping it aligned to Business and transformation.
We have developed various models and offer based on your business suitability, they may be onsite or offsite or a mixed model. Our delivery models assure lower cost of operations because we introduce flexibility and bring in highest level of leverage using our state-of-the-art NOC and SOC.
All the services delivery models are based on frameworks like ITIL, ISMS, and CoBIT.
We call this SOM because it not just about offering one of the below –
- Helpdesk and IT Service Management
- Server Management
- Storage Management
- Messaging Infrastructure Management
- Network Management
- Security Events Monitoring and remediation
- Consistent Deployment Services
- Database Management
- DR Management
- Custom Dashboards
But about using practices like putting CMDB to the core. Doing a pre-flight service delivery to make sure we bring in highest level of optimization thru audits - for instance on your Directory Services or Capacity on various Infrastructure deployments.
We ensure you are SOI ready and we compliment it then with SOM. And this is truly Business Service Management.
Locuz IT Operations Centre (LITOC – NOC/SOC) serves your e-infrastructure by proactively monitoring & managing the availability, security & performance of Information Technology Services.
We understand the importance of IT in your business and expanded the NOC & SOC offerings to Operations as well therefore call our delivery centre IT Operations Centre
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| Architecture Overview |
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Over the years, we have built expertise in specific industry verticals. We understand the different industry domains and what market forces affect your particular business segment. We align our working to your business needs, thus enabling you to stay ahead of your competition at all points in time. We analyze your operational environment, using clearly defined, documented processes based on Information Technology Infrastructure Library (ITIL). All this comes from our IT Operations Centre facility situated at Hyderabad, with a supporting DR site.
At Locuz ITOC we use world class monitoring tools and resources and have engineers working round the clock managing IT infrastructure for global clients. Our expert knowledge ranges from simple LAN devices like desktops to complex security appliances to highly scalable servers and clusters. We monitor your infrastructure through a secure, high-speed connection to detect IT faults or failures. You can visit our ITOC anytime between 24*7, with prior appointment.
Following processes as an example are quoted are being carried out on a regular basis and related reports generated:
Daily operations monitoring: Routine administration and health diagnosis for network/servers/applications is carried out from the ITOC at specified regular intervals.
Historical Trends Analysis: This historical study activity details past trends of selected parameters. These trends can be further analyzed to calculate system uptime/downtime, help in calculating compliance to SLA terms, etc.
Proactive monitoring processes: Based on historical trending analysis, Locuz engineers who remotely monitor your IT infrastructure, provide an early warning if they observe any kind of positive or negative deviation from the past trends. This proactive method helps in detecting the problem even before the link or component actually goes down.
Reactive event processes: On any disruptive occurrence, our experts inform you of the problem and also participate in resolving network and system faults in conjunction with the onsite team. Calls that require onsite efforts, like hardware replacement, backup tape management, etc., are passed on to the onsite team.
Post mortem processes: Carried out by our ITOC engineers, after a disruptive event occurs, these processes serve well to study why such an event happened in the first place and what future preventive measures can be taken to minimize repetitive disruptions.
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