Our support services enables customers to do business better, we offer complete IT lifecycle services to meet every business need with a strong service delivery structure. Our experience with technical support helps us understand the technology intricacies, which commonly arise in product deployments across heterogeneous, distributed environments.
What Locuz Offers
We focus on support services of the enterprise IT infrastructure through optimum use of technology, process excellence and tools to significantly reduce costs, complexity and risks.
Our Support Services track is categorized into two parts, namely:
Enterprise Product Support
Our offerings incorporate the following:
- Warranty Services
- Platform Integration
- Annual Maintenance Contract Services
- Audit and Advisory Services
- Site Support
- Middleware Integration
- Technical Account Management Services
Infrastructure Availability Support
- Commissioning Services
- Availability Services
- Optimization Services
Our Support Services will help your organization create a more cost-effective, manageable and integrated IT infrastructure. Some of the tangible benefits include the following:
- Accelerate solution and technology acceptance
- Reusable Operational Support System Framework
- Improved service level attainment and operational capabilities
- Faster ROI, reduce average call handle time thereby increasing first call resolutions.