Remote Infrastructure Management

In the application economy, organizations’ fortunes will increasingly rest on the innovation and availability of applications. This means the infrastructure that support critical business services have to be highly available and optimized. To meet these objectives, administrators need to have 360-degree visibility of their infrastructure. What happens when Remote Infra Management is not in place? Your infrastructure becomes a minefield of issues and stagnant performance. Through Remote Infrastructure Management services, you can tackle bottlenecks at any level in the infrastructure and assess the system performance before introducing new solutions or migrating to new platforms. You can gain the complete visibility to track, manage and optimize the infrastructure, so they consistently deliver the highest levels of business service quality. The dashboards and reports can be offered via a secure, multi-tenant Web portal, enabling both enterprises and service providers to efficiently deliver this information to internal or external audiences.

Availability & Performance Management

Network & Security infra. Compute/Storage/DR infra

Offshore Support

Infrastructure Support. Application and DB Support

Configuration & Capacity Management

Proactive Capacity Planning with CMDB. Configuration Management

Service Level Management

Define Critical & Key SLA’s. Monthly Review, intelligent alarms and SLA reporting

Security Management

Security incident Monitoring & Event Management. Remediation Management

ITIL V3 Service Desk

Incident, Change and Problem Management. Unified Collaborative Self-service

End-use Experience

End Users Apps & SOA Web Services. Transaction Monitoring

Asset Management

Reduced IT Asset Delivery Time. Improved IT Asset Productivity

Success Story

India’s No1 Overseas Career & Immigration Consultant, trusts us for complete IT outsourcing. Entire infrastructure ranging from DC to Desktop and Network to N-computing, everything is monitored and managed from the Network Operation Centre (NOC) there by significantly reducing the operational cost and improving business service delivery to their internal & external stakeholders.

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Remote Infrastructure Management

Customers across the board are are demanding increase agility and flexibility in managing their IT infrastructure…

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