Remote Infrastructure Management Services
Overview
Business-centric approach to Services enables our customers to harness the power of Technology, Manpower, Policy, and Process creating an IT Infrastructure that aligns with your Business Objectives. We focus on optimizing enterprises IT infrastructure and advising businesses to how best to use information technology to meet their business objectives.Locuz service-level driven delivery platform is based on pro-active IT Infrastructure Management that ensures maximum application availability and optimal performance for your infrastructure. Our model is built on three strategic pillars —
- ITIL for Service Management
- SLA based Engagement – Business centric
- Robust Tool & Process Framework for Service Delivery
Our services deliver the following business benefits:
- Automation (push button server deployments, automated re-provisioning)
- Quick response to emergency patches
- Establish the foundation for service management
- Automates infrastructure workload and availability reporting
- Leverages existing monitoring investments
- Realize ROI in 3 months
- Flexible engagement models focused on your business requirements
- Improved application uptime
- Improved response times to outages
- ISO for Standards Management
- Technology CoE Labs
- Cross-trained consultants to deliver resource optimization
Delivery Framework
Our infrastructure readiness assessment evaluates the current infrastructure's health and identifies gaps for improvements. In accordance to your business needs, we deliver SLA based managed services on the ITIL framework.Phase 1: Assessment
- Scope and operation of the technical analysis
- Target Systems Readiness
- Data gathering, Environment Assessment
- Risk Analysis
- Deployment Methodology
Phase 2: Design
- Deployment Architecture
- Build Specification for the Service Framework
- Build Specification for Integration
Phase 3: Transition
- Client Team transferring all system and functional knowledge
- Knowledge Acquisition in phased manner and transferring the same to offshore team (Shadowing / Reverse Shadowing)
Phase 4: Implementation & Integration
- Reviewing of requirements study documents and design
- Implementation, Integration and Customization
Phase 5: Operate and Optimize
- SLA Delivery and Management
- SLA Improvement
- Operational Documents
