The workplace is undergoing a dramatic evolution in the way people work, communicate, interact and conduct business. Businesses must be able to collaborate anytime, anywhere. With this evolution, companies can enable breakthrough levels of collaboration, innovation and productivity
Employees want to work anywhere, anytime and on any device. The sweeping adoption of social media is driving higher expectations for technology in the workplace and changing the dynamic between companies and their customers.
One of the largest Global Payment Technologies company got their 24X7 CRM team to modernize their environment using integrated Cisco Unified Contact Centre and SFDC – planned, designed and deployed by Locuz. It is indeed a mission critical environment and had to be built with absolutely no chance of any failure.