Remote Infrastructure Management(RIM) Services

In the application economy, organizationsā€™ fortunes will increasingly rest on the innovation and availability of applications. This means the infrastructure that support critical business services have to be highly available and optimized. To meet these objectives, administrators need to have 360-degree visibility of their infrastructure. What happens when Remote Infra Management is not in place? Your infrastructure becomes a minefield of issues and stagnant performance. Through Remote Infrastructure Management services, you can tackle bottlenecks at any level in the infrastructure and assess the system performance before introducing new solutions orĀ migratingĀ to new platforms. You can gain the complete visibility to track, manage and optimize the infrastructure, so they consistently deliver the highest levels of business service quality. The dashboards and reports can be offered via a secure, multi-tenant Web portal, enabling both enterprises and service providers to efficiently deliver this information to internal or external audiences.

Availability & Performance Management

Network & Security infra. Compute/Storage/DR infra

Configuration & Capacity Management

Proactive Capacity Planning with CMDB. Configuration Management

Security Management

Security incident Monitoring & Event Management. Remediation Management

End-use Experience

Contract to Hire, Only Contract or FTEs

Offshore Support

Infrastructure Support. Application and DB Support

Service Level Management

Define Critical & Key SLAā€™s. Monthly Review, intelligent alarms and SLA reporting

ITIL V3 Service Desk

Incident, Change and Problem Management. Unified Collaborative Self-service

Asset Management

Reduced IT Asset Delivery Time. Improved IT Asset Productivity